{"id":2622,"date":"2025-04-23T12:30:15","date_gmt":"2025-04-23T12:30:15","guid":{"rendered":"https:\/\/darwinhost.com\/demos\/ophellia\/refund-and-returns-policy\/"},"modified":"2025-07-11T08:29:47","modified_gmt":"2025-07-11T08:29:47","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/ophellia.bg\/en\/refund-and-returns-policy\/","title":{"rendered":"Returns &#8211; Cancellations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2622\" class=\"elementor elementor-2622\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d73ea23 e-flex e-con-boxed e-con e-parent\" data-id=\"d73ea23\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18dd5db elementor-widget elementor-widget-heading\" data-id=\"18dd5db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns - Cancellations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-806fe4e e-grid e-con-boxed e-con e-parent\" data-id=\"806fe4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-720c3ca elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"720c3ca\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"privacy-menu\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-720c3ca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3117\"><a href=\"https:\/\/ophellia.bg\/terms-of-use\/\" class=\"elementor-item\">Terms of Use<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-3116\"><a href=\"https:\/\/ophellia.bg\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0%b0-%d0%b7%d0%b0%d1%89%d0%b8%d1%82%d0%b0-%d0%bd%d0%b0-%d0%bb%d0%b8%d1%87%d0%bd%d0%b8%d1%82%d0%b5-%d0%b4%d0%b0%d0%bd%d0%bd%d0%b8\/\" class=\"elementor-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3114\"><a href=\"https:\/\/ophellia.bg\/%d0%bc%d0%b5%d1%82%d0%be%d0%b4%d0%b8-%d0%bd%d0%b0-%d0%bf%d0%bb%d0%b0%d1%89%d0%b0%d0%bd%d0%b5\/\" class=\"elementor-item\">Payment Methods<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3113\"><a href=\"https:\/\/ophellia.bg\/%d0%bc%d0%b5%d1%82%d0%be%d0%b4%d0%b8-%d0%b7%d0%b0-%d0%b4%d0%be%d1%81%d1%82%d0%b0%d0%b2%d0%ba%d0%b0\/\" class=\"elementor-item\">Shipping Methods<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3115\"><a href=\"https:\/\/ophellia.bg\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0%b0-%d0%b2%d1%8a%d0%b7%d1%81%d1%82%d0%b0%d0%bd%d0%be%d0%b2%d1%8f%d0%b2%d0%b0%d0%bd%d0%b5-%d0%bd%d0%b0-%d1%81%d1%83%d0%bc%d0%b8-%d0%b8-%d0%b2\/\" class=\"elementor-item\">Returns &#8211; Cancellations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3345\"><a href=\"https:\/\/ophellia.bg\/cookies\/\" class=\"elementor-item\">Cookies<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-720c3ca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3117\"><a href=\"https:\/\/ophellia.bg\/terms-of-use\/\" class=\"elementor-item\" tabindex=\"-1\">Terms of Use<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-3116\"><a href=\"https:\/\/ophellia.bg\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0%b0-%d0%b7%d0%b0%d1%89%d0%b8%d1%82%d0%b0-%d0%bd%d0%b0-%d0%bb%d0%b8%d1%87%d0%bd%d0%b8%d1%82%d0%b5-%d0%b4%d0%b0%d0%bd%d0%bd%d0%b8\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3114\"><a href=\"https:\/\/ophellia.bg\/%d0%bc%d0%b5%d1%82%d0%be%d0%b4%d0%b8-%d0%bd%d0%b0-%d0%bf%d0%bb%d0%b0%d1%89%d0%b0%d0%bd%d0%b5\/\" class=\"elementor-item\" tabindex=\"-1\">Payment Methods<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3113\"><a href=\"https:\/\/ophellia.bg\/%d0%bc%d0%b5%d1%82%d0%be%d0%b4%d0%b8-%d0%b7%d0%b0-%d0%b4%d0%be%d1%81%d1%82%d0%b0%d0%b2%d0%ba%d0%b0\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping Methods<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3115\"><a href=\"https:\/\/ophellia.bg\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0%b0-%d0%b2%d1%8a%d0%b7%d1%81%d1%82%d0%b0%d0%bd%d0%be%d0%b2%d1%8f%d0%b2%d0%b0%d0%bd%d0%b5-%d0%bd%d0%b0-%d1%81%d1%83%d0%bc%d0%b8-%d0%b8-%d0%b2\/\" class=\"elementor-item\" tabindex=\"-1\">Returns &#8211; Cancellations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3345\"><a href=\"https:\/\/ophellia.bg\/cookies\/\" class=\"elementor-item\" tabindex=\"-1\">Cookies<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6cff0c e-con-full e-flex e-con e-child\" data-id=\"e6cff0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75aede2 elementor-widget elementor-widget-heading\" data-id=\"75aede2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">1. Order Cancellation<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc9ea12 elementor-widget elementor-widget-text-editor\" data-id=\"dc9ea12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our online store provides the option to <b>cancel an order<\/b> (partial or complete). To cancel an order, you must send an email to<b> sales@ophellia.eu<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ca4ef0 elementor-widget elementor-widget-heading\" data-id=\"8ca4ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">2. Return &amp; Exchange Policy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec89b56 elementor-widget elementor-widget-text-editor\" data-id=\"ec89b56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>\u0391. Non-returnable Products<\/b><\/p><ul><li><p>Opened food packaging or other perishable products.<\/p><\/li><li><p>Special products made to order.<\/p><\/li><\/ul><p><b>\u0392. Product Returns and Exchanges<\/b><\/p><p>Customers have the right to return products <b>within 14 days <\/b>from the date of receipt.<\/p><p>Return Terms:<\/p><ol><li><p>The product must be <b>intact<\/b>, not opened.<\/p><\/li><li><p><b>Labels and original packaging<\/b> must be intact.<\/p><\/li><li><p>The return must include the <b>purchase receipt<\/b>.<\/p><\/li><li><p>Products must be returned via the <b>same courier company<\/b> used for the original shipment.<\/p><\/li><li><p>Return due to <b>faulty products<\/b> is free of charge.<\/p><\/li><li><p>If the expiry date of a product is <b>less than 2 weeks<\/b> upon receipt, it is considered unsuitable for use and will be replaced immediately.<\/p><\/li><\/ol><p>To return a product, contact us via email at <b>sales@ophellia.eu<\/b> or call <b>2310 551343<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &#8211; Cancellations 1. Order Cancellation Our online store provides the option to cancel an order (partial or complete). To cancel an order, you must send an email to sales@ophellia.eu. 2. Return &amp; Exchange Policy \u0391. Non-returnable Products Opened food packaging or other perishable products. Special products made to order. \u0392. Product Returns and Exchanges [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2622","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns - Cancellations - Ophellia BG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ophellia.bg\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns - Cancellations - Ophellia BG\" \/>\n<meta property=\"og:description\" content=\"Returns &#8211; Cancellations 1. 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